Discussions

[KCurry]

The volume on my insignia/Roku tv, paired with roku wireless speakers is noticeably lower after the 9.3.0 update on May 6, 2020.  The volume used to be fine at 3, but now has to be set to 10. 

Thanks.

Kevin

[RokuDanny-R]

@KCurry 

Thanks for the post.

Can you please answer the following for us so we can take a deeper look into the issue:
-What is the serial number and operating system of your Roku TV (this can be found in Settings > System > About).
-Does this issue happen on all channels?
-Is there specific content that this happens on?

Please keep us posted.

Thanks,
Danny

[jwspence7483]

---

@RokuDanny-R wrote:

@KCurry 

Thanks for the post.

Can you please answer the following for us so we can take a deeper look into the issue:
-What is the serial number and operating system of your Roku TV (this can be found in Settings > System > About).
-Does this issue happen on all channels?
-Is there specific content that this happens on?

Please keep us posted.

Thanks,
Danny

---

Good evening  — I noticed the same thing after my TCL 65” Roku TV updated to 9.3.0 just last night (May 30)..  Volume levels on wireless speakers distinctly lower on all programs.  Previously I had never had to have volume level higher than 7 or so for any program (other than Netflix) — after 9.3.0 update, volume level must be turned up to 16-17 for comparable volume level.  Would also indicate a lower maximum volume as well — it’s clear the latest  update did “something” to the volume levels of the wireless speakers.  Although sound “quality” still far superior to TV speakers, sound “level” needed to adequately hear programming now about the same.  Most would probably not see this as a “favorable” change.  

[RokuDanny-R]

@jwspence7483 

Thanks for the post.

Can you please answer the following for us so we can take a deeper look into the issue:
-What is the serial number and operating system of your Roku TV (this can be found in Settings > System > About).
-Does this issue happen on all channels?
-Please provide specific examples of the channel and content title that you are experiencing this issue.

Please keep us posted.

Thanks,
Danny

[Comityguy]

Same exact - very noticeable - problem w/ decreased volume immediately after OS upgrade yesterday. 

Serial number and operating system of your Roku TV:

SN: YN003U398105

OS: 9.3.0•build 4170-AM

-Does this issue happen on all channels? Yes

-Is there specific content that this happens on? 100% of everything 

[RokuDanny-R]

@Comityguy 

Thanks for the information.

I have passed it along to the appropriate team to take a deeper look into.

Thanks,
Danny

[adamjc]

Same issue for me.

Serial number and operating system of your Roku TV:

SN: YS00UV837775

OS: 9.3.0.4170

-Does this issue happen on all channels? Yes.

-Is there specific content that this happens on? No, happens on all content. 

Thanks for the help. 

[BeekeeperJo]

Same issue!

Serial #: YN006J988171

OS: 9.3.0 4170-30

ALL CHANNELS? YES

SPECIFIC CONTENT? NO

[Turboturd]

Same issue on both TCL Roku TVs I own.

Serial #s: YS002R106031 , YN00UD695978

Software: 9.3.0 build 4170-30

All content affected - Sling, Netflix, Prime Video, Disney Plus

[Ajw1330]

I am having the same issue

Roku please respond with a fix

asap