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Level 7

Low audio in wireless speakers after 9.3.0 update

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The volume on my insignia/Roku tv, paired with roku wireless speakers is noticeably lower after the 9.3.0 update on May 6, 2020.  The volume used to be fine at 3, but now has to be set to 10. 

Thanks.

Kevin

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Roku Employee
Roku Employee

Re: Low audio in wireless speakers after 9.3.0 update

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Hi everyone, 

Please be aware that volume scaling was adjusted in the newest OS 9.3 to provide a better curve for volume with Whole Home products. This was an intended change that will give more control over the lower volume ranges.

For the release notes of Roku's newest software OS 9.3 visit out Support page here: Roku® OS software release notes


Thanks,
Danny

Danny R.
Roku Forum Moderator

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Roku Employee
Roku Employee

Re: Low audio in wireless speakers after 9.3.0 update

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@KCurry 

Thanks for the post.

Can you please answer the following for us so we can take a deeper look into the issue:
-What is the serial number and operating system of your Roku TV (this can be found in Settings > System > About).
-Does this issue happen on all channels?
-Is there specific content that this happens on?

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: Low audio in wireless speakers after 9.3.0 update

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@RokuDanny-R wrote:

@KCurry 

Thanks for the post.

Can you please answer the following for us so we can take a deeper look into the issue:
-What is the serial number and operating system of your Roku TV (this can be found in Settings > System > About).
-Does this issue happen on all channels?
-Is there specific content that this happens on?

Please keep us posted.


Thanks,
Danny


Good evening  — I noticed the same thing after my TCL 65” Roku TV updated to 9.3.0 just last night (May 30)..  Volume levels on wireless speakers distinctly lower on all programs.  Previously I had never had to have volume level higher than 7 or so for any program (other than Netflix) — after 9.3.0 update, volume level must be turned up to 16-17 for comparable volume level.  Would also indicate a lower maximum volume as well — it’s clear the latest  update did “something” to the volume levels of the wireless speakers.  Although sound “quality” still far superior to TV speakers, sound “level” needed to adequately hear programming now about the same.  Most would probably not see this as a “favorable” change.  

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Roku Employee
Roku Employee

Re: Low audio in wireless speakers after 9.3.0 update

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@jwspence7483 

Thanks for the post.

Can you please answer the following for us so we can take a deeper look into the issue:
-What is the serial number and operating system of your Roku TV (this can be found in Settings > System > About).
-Does this issue happen on all channels?
-Please provide specific examples of the channel and content title that you are experiencing this issue.

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: Low audio in wireless speakers after 9.3.0 update

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Same exact - very noticeable - problem w/ decreased volume immediately after OS upgrade yesterday. 

Serial number and operating system of your Roku TV:

SN: YN003U398105

OS: 9.3.0•build 4170-AM

-Does this issue happen on all channels? Yes

-Is there specific content that this happens on? 100% of everything 

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Roku Employee
Roku Employee

Re: Low audio in wireless speakers after 9.3.0 update

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@Comityguy 

Thanks for the information.

I have passed it along to the appropriate team to take a deeper look into.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: Low audio in wireless speakers after 9.3.0 update

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Same issue for me.

Serial number and operating system of your Roku TV:

SN: YS00UV837775

OS: 9.3.0.4170

-Does this issue happen on all channels? Yes.

-Is there specific content that this happens on? No, happens on all content. 

Thanks for the help. 

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Level 7

Re: Low audio in wireless speakers after 9.3.0 update

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Same issue!

Serial #: YN006J988171

OS: 9.3.0 4170-30

ALL CHANNELS? YES

SPECIFIC CONTENT? NO

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Level 7

Re: Low audio in wireless speakers after 9.3.0 update

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Same issue on both TCL Roku TVs I own.

Serial #s: YS002R106031 , YN00UD695978

Software: 9.3.0 build 4170-30

All content affected - Sling, Netflix, Prime Video, Disney Plus

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Level 7

Re: Low audio in wireless speakers after 9.3.0 update

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I am having the same issue

Roku please respond with a fix

asap 

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