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JoleeJ127
Level 7

Lost remote,Tv won’t connect to wifi and I cant use the roku app

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I lost my remote a while ago, and since then i’ve been using the roku app for the control, when the tv disconnected from the wifi, the all wouldn’t let me use the control since the tv wasn’t connected to the same network, now i can’t use the tv and i don’t have any control to use.

1 Solution

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RokuDanny-R
Roku Employee
Roku Employee

Re: Lost remote,Tv won’t connect to wifi and I cant use the roku app

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@JoleeJ127 

Thanks for the post.

Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

If you need a replacement remote for a Roku TV, you would need to contact your TV manufacturer. For a list of Roku TV manufacturers contact information, visit our Community page here: Contacting Support for Your Roku TV

You can also purchase a remote that is compatible with your Roku TV here: https://www.roku.com/products/accessories/roku-tv


Thanks,
Danny

Danny R.
Roku Forum Moderator

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4 Replies
JoleeJ127
Level 7

Re: Lost remote,Tv won’t connect to wifi and I cant use the roku app

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app*

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RokuDanny-R
Roku Employee
Roku Employee

Re: Lost remote,Tv won’t connect to wifi and I cant use the roku app

Jump to solution

@JoleeJ127 

Thanks for the post.

Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

If you need a replacement remote for a Roku TV, you would need to contact your TV manufacturer. For a list of Roku TV manufacturers contact information, visit our Community page here: Contacting Support for Your Roku TV

You can also purchase a remote that is compatible with your Roku TV here: https://www.roku.com/products/accessories/roku-tv


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Hc1
Level 7

Re: Lost remote,Tv won’t connect to wifi and I cant use the roku app

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I have the same issue and like you I suspect, I do NOT have a roku tv - so how can I go to settings etc if I am using the roku app as my remote, but the roku app wont recognize / connect to my Tv to allow me to go to the settings etc?? 

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RokuMary-F
Roku Employee
Roku Employee

Re: Lost remote,Tv won’t connect to wifi and I cant use the roku app

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Hi @Hc1,

Thanks for posting to Roku Community!

If you are trying to link manually the Roku mobile app to your Roku device, it will not work if it does not detect your Roku device. You'll not be able to obtain the IP address of the Roku device. You will need an actual remote to connect your Roku to your wireless network and IP address. If you need a new remote, we have you covered here: https://www.roku.com/products/accessories

Please let us know if there's anything else we can help you with.

Thanks,

Mary

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