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2092428
Level 7

Lost my tcl roku remote

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Lost my tcl roku remote control and I tried looking for exact one online to Walmart i can't find it. My remote came with my TV a 32inch TCL roku tv. Has Netflix, vudu,hulu and roku channel on my remote. 

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2 Solutions

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RokuDanny-R
Roku Employee
Roku Employee

Re: Lost my tcl roku remote

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@2092428 

Thanks for the note.

As @Tivoburkee mentioned, if you need a replacement remote for a Roku TV, you would need to contact your TV manufacturer. You can contact TCL here: https://support.tclusa.com/televisions or at 1-877-300-8837.

You can also purchase a remote that is compatible with your Roku TV here: https://www.roku.com/products/accessories/roku-tv


Thanks,
Danny

Danny R.
Roku Forum Moderator

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RokuDanny-R
Roku Employee
Roku Employee

Re: Lost my tcl roku remote

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@38baby4kt 

Thanks for the post.

Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

If you need a replacement remote for a Roku TV, you would need to contact your TV manufacturer. You can contact TCL here: https://support.tclusa.com/televisions or at 1-877-300-8837.

You can also purchase a remote that is compatible with your Roku TV here: https://www.roku.com/products/accessories/roku-tv


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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4 Replies
Tivoburkee
Level 20

Re: Lost my tcl roku remote

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If you want to purchase new IR roku tv remote you would have to get in touch with tv manufacturer, roku only sells wifi remotes that would work on your tv. Faster is to go to ebay, there are ton of tcl roku tv remotes. The direct channel keys don't matter in the use of the remote, all tcl remotes work on all tcl tv's. 

Edmund
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RokuDanny-R
Roku Employee
Roku Employee

Re: Lost my tcl roku remote

Jump to solution

@2092428 

Thanks for the note.

As @Tivoburkee mentioned, if you need a replacement remote for a Roku TV, you would need to contact your TV manufacturer. You can contact TCL here: https://support.tclusa.com/televisions or at 1-877-300-8837.

You can also purchase a remote that is compatible with your Roku TV here: https://www.roku.com/products/accessories/roku-tv


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

38baby4kt
Level 7

Re: Lost my tcl roku remote

Jump to solution

Lost my tcl roku remote control and I tried looking for exact one online to Walmart i can't find it. My remote came with my TV a 32inch TCL roku tv. Has Netflix, vudu,hulu and roku channel on my remote

0 Kudos
RokuDanny-R
Roku Employee
Roku Employee

Re: Lost my tcl roku remote

Jump to solution

@38baby4kt 

Thanks for the post.

Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

If you need a replacement remote for a Roku TV, you would need to contact your TV manufacturer. You can contact TCL here: https://support.tclusa.com/televisions or at 1-877-300-8837.

You can also purchase a remote that is compatible with your Roku TV here: https://www.roku.com/products/accessories/roku-tv


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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