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Yvfrazier
Level 7

LG Roku Smart TV remote Volume & Mute button changes on it own

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I have a #LG Roku Smart TV that’s fairly new. For about 3 months now, and still happening with out touching the remote, my LG Roku Smart TV remote will randomly go through multiple series of muting the tv volume and change the volume level higher and lower. 

It does not stop and the power button will not work in conjunction. I’ve tried restarting manually, checking wires and resetting. Unfortunately, non of the remedies for solutions have helped, not even tech support.

Please advise.

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RokuDanny-R
Roku Employee
Roku Employee

Re: LG Roku Smart TV remote Volume & Mute button changes on it own

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@Yvfrazier 

Thanks for the post.

Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

If you need a replacement remote for a Roku TV, you would need to contact your TV manufacturer. You can contact LG here: https://www.lg.com/us/support or at 1-800-243-0000.

You can also purchase a remote that is compatible with your Roku TV here: https://www.roku.com/products/accessories/roku-tv


Thanks,
Danny

Danny R.
Roku Forum Moderator

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RokuDanny-R
Roku Employee
Roku Employee

Re: LG Roku Smart TV remote Volume & Mute button changes on it own

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@Yvfrazier 

Thanks for the post.

Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

If you need a replacement remote for a Roku TV, you would need to contact your TV manufacturer. You can contact LG here: https://www.lg.com/us/support or at 1-800-243-0000.

You can also purchase a remote that is compatible with your Roku TV here: https://www.roku.com/products/accessories/roku-tv


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Fam07
Level 7

Re: LG Roku Smart TV remote Volume & Mute button changes on it own

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We have a hisense roku TV and a Roku Premiere on a separate TV. Both of them are doing this. We contacted the TV manufacturer already and received no solution. Can you tell me what to do about the Roku Premiere?

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RokuDanny-R
Roku Employee
Roku Employee

Re: LG Roku Smart TV remote Volume & Mute button changes on it own

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@Fam07 

Thanks for the inquiry.

Have you tried removing/replacing the batteries in the Premiere Remote?

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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