Hi @Melly123456,
Warm greetings from the Roku Community!
We would like to investigate this issue further. May we know what kind of Roku device you are using right now? (Roku Express, Roku streaming stick, Roku Ultra, Roku streambar, Roku TV-Specify) What is the current software version of your Roku device by going to settings, system, and about?
We look forward to hearing from you soon.
Thanks, John
John
Roku Community Moderator