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RW5
Level 8

Insignia Roku TV not connecting to WiFi

I have an Insignia Roku TV which has worked fine for almost 4 years.  I installed the Roku update about a month ago and now the TV will not connect to the internet.. sometimes it does connect but then the TV will restart itself in the middle of a program or drop the connection, buffer for about 5 min then reconnect.  All my other devices within my home connect to WiFi just fine.  I have restarted everything, updated Spectrum's equipment, returned the TV back to factory settings, I have reset the network connections..you name it I did it... NOTHING WORKS!!!!   Ever since this Roku update, my TV will not connect to WiFi.  Roku is telling me it's Insignia's problem.. if the Roku update did something to the TVs to prevent connecting to the WiFi, then it is Roku's problem.  They need to fix it.

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2 Replies
RokuDanny-R
Roku Employee
Roku Employee

Re: Insignia Roku TV not connecting to WiFi

@RW5 

Thanks for the post.

Can you please provide us the following information:
-Roku device model
-serial number
-device ID
-software OS/version
(these can all be found in Settings > System > About)

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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RW5
Level 8

Re: Insignia Roku TV not connecting to WiFi

Thank you for responding.

Insignia 

Roku TV - 5315X

Model: NS-39DR510NA17

Serial No: 2N00C7562920

Device ID: 6Y47AC562920

Software version: 9.4.0 Build 4200-12

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