Discussions

[Coxendine]

My Insignia Roku TV screen went nearly black while watching it. I have tried resetting by unplugging, but no improvement. Anyone else run in to this problem? TV is not even 5 years old. 

[renojim]

That sounds like the backlight has failed.  It doesn't really have anything to do with the TV being a Roku TV.  All LED TVs are prone to it.  It's something that can be fixed, but unless you can do it yourself it's probably not worth doing.

[RokuKariza-D · Accepted solution]

Hi @Coxendine

Thanks for reaching out here in the Community!

Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. We suggest reaching out to Insignia's customer support team to report the issue and get help.

You can contact them here: Product Support | Insignia

All the best,
Kariza