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RB58
Level 7

Image of Roku remote and OK button on screen

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Starting last night during the airing of Prodigal Son an image of the Roku remote and the OK button started appearing on the left side of my screen (TCL 2017 55” roku tv). Clicking the OK button did precisely nothing. I am clearly not the only person as evidenced by a topic on Reddit in /r/roku. 

Is this a feature that is being developed? Something that went wrong in a firmware update? 

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Community Manager
Community Manager

Re: Image of Roku remote and OK button on screen

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@RB58
You're very welcome! Please feel free to keep us posted if you see this popping up again.

Thanks,
Tanner
Tanner D.
Roku Community Manager

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Community Manager
Community Manager

Re: Image of Roku remote and OK button on screen

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Thanks for the note here.

Is this image persistent on screen? Does turning your TV off and back on again remove the image?

Please feel free to send me a private message with the serial number of your TV from Settings>System>About and I'll help take a closer look to assist you further.

Thanks!
Tanner
Tanner D.
Roku Community Manager
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RB58
Level 7

Re: Image of Roku remote and OK button on screen

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Sent details in PM.

No the image isn't persistent, but it returns within a varying timeframe of every 30 to 120 seconds. It will stay up for about 20 to 40 seconds. Then return.

It does seem from the thread on reddit (which I also referenced in my PM) that most observed this first during the airing of the tv show Prodigal Son on FOX. It kept reappearing afterwards too though during all other programming.

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Scottt1174
Level 7

Re: Image of Roku remote and OK button on screen

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Yep I get this to rediculous. It happens on all inputs. When starting my xbox one x game in the game manu the stupid remote ok button pops up and cant get rid of it.
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Community Manager
Community Manager

Re: Image of Roku remote and OK button on screen

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Thanks again for letting us know. Our team believes this issue has now been resolved.

 

Please go ahead and restart your TV, and let us know if you continue to see this pop up occurring throughout the day.

 

Thanks,

Tanner

Tanner D.
Roku Community Manager
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RB58
Level 7

Re: Image of Roku remote and OK button on screen

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Thanks for the prompt attention! I'll monitor it for a few days and see how it does.

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Community Manager
Community Manager

Re: Image of Roku remote and OK button on screen

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@RB58
You're very welcome! Please feel free to keep us posted if you see this popping up again.

Thanks,
Tanner
Tanner D.
Roku Community Manager

View solution in original post

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