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Michele50
Level 7

IR remotes work than don't and work again then don't - Why and how to fix??

Bought a new remote when mine stopped working.  Then when I got it both remote worked.  Now I downloaded the App to use that remote and Now Both remotes stopped working.   It is not a Battery issue.  How do I get these IR remotes to work with the TV again? Is is because of the App?  I am using a Sanyo 32" Roku TV.

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Tivoburkee
Community Streaming Expert

Re: IR remotes work than don't and work again then don't - Why and how to fix??

Is there anything in front of the tv to blocked the IR commands? Like a soundbar? 

Edmund
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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I am not a Roku employee.
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