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I need the Roku model number for my Hisense 55R7E Roku TV

My TV flashes on and off on a boot screen, and resetting the TV doesn't solve the problem. Hisense told me I need to get a firmware update from Roku, but I need my Roku TV model number to get that update. The Roku TV model number is not printed on the TV, but it is in the TV settings. However, I can't access my TV's settings because my TV won't turn on properly. I checked the developers site and tried all the Roku TV model numbers listed there, but none of them worked. Can anyone tell me what model Roku TV came with the Hisense 55R7E? 

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Retired Moderator

Re: I need the Roku model number for my Hisense 55R7E Roku TV

Hi @Nick-D,

Welcome to the Roku Community!

As much as we wanted to help you, each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. Hisense will be the best one to help regarding your issue to see what options or suggestions they can best provide.

You can contact them here: Hisense Support. Call them at 1-888-935-8880.
We hope it helps!

Warm Regards,

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