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Jackieapple
2 years agoNewbie
Hi
RokuCarly
2 years agoCommunity Moderator
Welcome to the Roku Community, Jackieapple!
Thanks for bringing this to our attention. We'd be happy to help you contact the proper support for this.
Please note that ONN manufactures its own player hardware and is accountable for addressing such issues. Each TV manufacturer provides direct support for their TV models running the Roku OS.
You may reach them here: ONN Support
We hope you get everything sorted out soon and appreciate you bearing with us in the meantime.
Best regards,
Carly