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alexus275
Level 7

I lost my roku TV remote

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Can’t find my roku remote and my roku tv is not connected to the internet. Can I use the roku app and connect that remote

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RokuDanny-R
Roku Employee
Roku Employee

Re: I lost my roku remote

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@alexus275 

Thanks for the inquiry.

Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

If you need a replacement remote for a Roku TV, you would need to contact your TV manufacturer. For a list of Roku TV manufacturer contact information, visit our Community post here: Contacting Support for Your Roku TV

You can also purchase a remote that is compatible with your Roku TV here: https://www.roku.com/products/accessories/roku-tv


Thanks,
Danny

Danny R.
Roku Forum Moderator

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Tivoburkee
Community Streaming Expert

Re: I lost my roku remote

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Not without the roku being set to the same internet network and password as the cellphone, no. You need a real remote to set that up. You can buy Voice remote from walmart $19.88 or best buy $29.99, works on all roku tv's once paired. 

Edmund
Roku Community Streaming Expert

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makaiguy
Community Streaming Expert

Re: I lost my roku remote

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If the Roku is already set up on your home net and functioning then the remote control function on the Roku app on your phone can be used as long as it is connecting to the same network.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

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RokuDanny-R
Roku Employee
Roku Employee

Re: I lost my roku remote

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@alexus275 

Thanks for the inquiry.

Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

If you need a replacement remote for a Roku TV, you would need to contact your TV manufacturer. For a list of Roku TV manufacturer contact information, visit our Community post here: Contacting Support for Your Roku TV

You can also purchase a remote that is compatible with your Roku TV here: https://www.roku.com/products/accessories/roku-tv


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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jasahoonie
Level 7

lost roku TV remote

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i was moving and lost my remote. i’m trying to work my tv from the app but it won’t work bc my tv isn’t connected to my new wifi. do i have to buy a new remote? how do i fix this?

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Tivoburkee
Community Streaming Expert

Re: lost roku remote

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Sorry but yes you will need a real remote initially to set up your internet before you can use the cellphone app. You can get a roku voice remote from walmart or best buy. Walmart has a great universal remote the one-for-all urc-7935 streamer. Works well with roku tv's. P1010420 (800x600).jpg

 

Edmund
Roku Community Streaming Expert

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If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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RokuDanny-R
Roku Employee
Roku Employee

Re: lost roku remote

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@jasahoonie 

Thanks for the post.

Can you please specify what Roku device or if you have a Roku TV that you no longer have the remote for? With more information, we will be able to recommend you the appropriate replacement remote.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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jasahoonie
Level 7

Re: lost roku remote

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i have a hisense roku tv 

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RokuDanny-R
Roku Employee
Roku Employee

Re: lost roku remote

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@jasahoonie 

Thanks for the information.

Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

If you need a replacement remote for a Roku TV, you would need to contact your TV manufacturer. You can contact Hisense here: https://www.hisense-usa.com/support/ or at 1-888-935-8880.

You can also purchase a remote that is compatible with your Roku TV here: https://www.roku.com/products/accessories/roku-tv


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Rgbutton
Level 7

Re: I lost my roku TV remote

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I lost my Roku TV Remote in my couch.
I simply downloaded the “Roku Official TV Remote” app onto my iPhone and it easily found my Living Room TV as a ‘nearby device.’
Having the app on my phone is actually a lot more convenient than (yet another) physical remote.

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