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Jsimpson
Level 7

I have roku tv and the remote isn’t working

I have a roku tv and the remote won’t work. The tv turns on manually. Has new batteries and they are in correctly. 

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4 REPLIES 4\
Tivoburkee
Community Streaming Expert

Re: I have roku tv and the remote isn’t working

Test the remote by pressing a key while pointing at your cellphone camera, if you see flashes it's emitting IR commands and should be controlling the tv. 

Edmund
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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RokuDanny-R
Roku Employee
Roku Employee

Re: I have roku tv and the remote isn’t working

@Jsimpson

Thanks for the post.

Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

If you need a replacement remote for a Roku TV, you would need to contact your TV manufacturer. For a list of Roku TV manufacturers contact information, visit our Community post here: Contacting Support for Your Roku TV

You can also purchase a remote that is compatible with your Roku TV here: https://www.roku.com/products/accessories/roku-tv


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Jay_25
Level 7

Re: I have roku tv and the remote isn’t working

I’m having the same issue how did you get it fixed

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RokuKariza-D
Roku Employee
Roku Employee

Re: I have roku tv and the remote isn’t working

Hi @Jay_25

Thanks for the post.

The troubleshooting steps in this Support link might help: How to resolve issues with your Roku® simple remote or Roku voice remote

If the issue persists, please be advised that remotes for Roku TVs are manufactured directly by the TV manufacturer. We would recommend reaching out to their support team to report the issue and get help.

For a list of Roku TV manufacturers contact information, visit our Community post here: Contacting Support for Your Roku TV

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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