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Benne
Level 7
‎11-01-2020 08:07 AM

I get a fail to download message on my Roku tv

My Roku TV will not download any apps and gives me a fail to download message. I tried to factory reset it and immediately received a call from a linnen number? from some scammers asking for a one time purchase to reinstall it. Now nothing will download on my TV and I still receive a fail to download message. Before all this none of my app channels, such as Netflix or Hulu would play and I would receive a fail message with no way to resolve it. Please help. 

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RokuDanny-R
Roku Employee
Roku Employee
‎11-02-2020 04:27 PM

Re: I get a fail to download message on my Roku tv

@Benne 

Thanks for the inquiry.

First off, when you go to Settings > System > About, is the email address displayed the correct email for your Roku account?

We would recommend trying to perform a factory reset and then relinking the TV to your Roku account to see if that resolves your issue. For more information about how to perform a factory reset, visit our Support page here: How do I factory reset my Roku® streaming device?

Please keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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