Discussions

More than a smart TV—a better TV. Learn more about using your Roku TV, locate help resources, and share your experience.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Level 7

How to reset Roku TV after family members death

Jump to solution

Hi there!  I recently received a Roku TV as part of my father-in-law’s estate following his death. I am able to see which email he used for his TV, but I do not have a password for the Roku account. I am unable to simply use the “forgot password” feature as I have no access to his email. I am afraid to do a factory reset as I have read that the original user still needs to unlink the device from the account in order for me to be able to log into mine. Any information on how to proceed would be greatly appreciated. 

0 Kudos
1 Solution

Accepted Solutions
Roku Employee
Roku Employee

Re: How to reset after family members death

Jump to solution

@Heatherlmcd 

Thanks for the inquiry.

You would simply need to try to perform a factory reset on the device. When you perform a factory reset on a device, it a) unlinks your Roku device from the Roku account and b) resets all settings and returns your Roku device to a state ready for initial setup.

For more information on how to perform a factory reset, visit our Support page here: How do I factory reset my Roku® streaming device?


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

0 Kudos
1 Reply
Roku Employee
Roku Employee

Re: How to reset after family members death

Jump to solution

@Heatherlmcd 

Thanks for the inquiry.

You would simply need to try to perform a factory reset on the device. When you perform a factory reset on a device, it a) unlinks your Roku device from the Roku account and b) resets all settings and returns your Roku device to a state ready for initial setup.

For more information on how to perform a factory reset, visit our Support page here: How do I factory reset my Roku® streaming device?


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

0 Kudos