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scout77
Level 7
4 weeks ago

How to get Roku model numbers for Sharp TV?

My Sharp TV Model CL-65Q7300U went Tang Uniform and only shows the (SHARP ROKU TV) on the screen and never comes up. Roku is not fielding phone calls for tech support so I am trying to get the information needed to download the latest firmware to see if that fixes the issue. Does anyone know with out being able to get into the TV settings where the 4 digit and one letter Roku model number is? Any help is greatly appreciated!

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RokuDanny-R
Roku Employee
Roku Employee
4 weeks ago

Re: How to get Roku model numbers for Sharp TV?

@scout77 

Thanks for the post.

Have you tried performing a factory reset on your TV to see if that resolves the issue. When performing a factory reset, please make sure to press and hold down the reset button for at least 30 seconds regardless of what is happening on the screen.

For more information about how to perform a factory reset, visit our Support page here: How do I factory reset my Roku® streaming device?

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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