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bdclark
Channel Surfer

How to fix the YouTube CC option suddenly missing

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Device is a TCL 49S405, some time in the last week or so, the YouTube app no longer has the CC button on videos, whether this is auto-generated captions or otherwise.  The same videos have the CC option when I use YouTube on my Pixel 5.  Is this only happening to me?  I don't know anyone else that has a Roku TV to check with.  I forced an update last night and apparently it did install a channel update for YouTube, but the problem persists.

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bdclark
Channel Surfer

Re: How to fix the YouTube CC option suddenly missing

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I've found a fix for it, try removing the channel and then add it back. Just tested and it's working again!

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37 REPLIES 37

Re: YouTube CC option is gone

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I created a login for this just to tell you....YES!  I am having this issue too and it's driving me crazy! I also wondered if it was just me, so thanks for the validation

I tried restarting my Roku but that did nothing. when I cast with CC on from my phone or desktop to my Roku the captions disappear as well.  I hope this is fixed soon because it's very annoying for me. 

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bdclark
Channel Surfer

Re: How to fix the YouTube CC option suddenly missing

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I've found a fix for it, try removing the channel and then add it back. Just tested and it's working again!

Re: How to fix the YouTube CC option suddenly missing

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oh my gosh, THANK YOU!! that worked for me! 🙏🏽 

Sam2518
Reel Rookie

Re: YouTube CC option is gone

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Yes, this does work, but only temporarily...at least for me anyway. Whenever an ad comes on, the CC option gets removed again. I've had to delete and re-add the channel on my Roku three times now. Definitely needs a more permanent solution and seems to be an issue with the app or Roku. Hopefully this gets looked into soon. 

the91
Newbie

Re: YouTube TV & Closed Captions

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Has anyone had the option to use closed caption disappear on them ? It worked fine before but today ( February 19 2022) the option is no longer available for me.

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JudH
Channel Surfer

Re: YouTube TV & Closed Captions

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Gone for me too -- all videos including those that the option yesterday. Even with hearing aids I miss a lot -- I need CC to work.

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Roadrashtx
Newbie

Re: YouTube CC option is gone

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I have the same issue. Started a couple of days ago. Removing the channel and re-adding it works for a while but then eventually I have to do it again. I have done it at least 3 times now. 

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bdclark
Channel Surfer

Re: YouTube CC option is gone

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Yep I can confirm, it's definitely a temporary fix.  And I'm using YouTube Premium, so no ads so that's not it.  Seems to stop working when I exit the app.  I just sent off a support email to YouTube, so we'll see where that gets us.

JudH
Channel Surfer

Re: YouTube TV & Closed Captions

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Setting "Reset App" brought back the CC option box (all CC options font color etc back to default) UNTIL I exited youtube. Next time selected--gone again. Removing and reinstalling the youtube channel did the same. Just signing out/in had no effect on the CC box. About shows an update on 2/15.

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