Discussions

[Doglover1238]

I got my roku tv brand new out of box June of 2023, so I've only used it for a little over a year. A couple days ago it would turn on to a black screen, but when you press the remote you can here the noises of it clicking on the tv, I held down the reset button on the tv for 20 seconds, I've bow been sitting here for about 2 minutes and it's still on a black screen. How do I fix this? I cannot afford a new one and it's extremely disappointing that this tv is basically brand new

[RokuArjiemar · Accepted solution]

Hello! @Doglover1238,

Thank you for posting in the Roku Community!

We appreciate your contacting us regarding your Roku TV having a black screen. We are pleased to assist.

Do you have a Roku Branded TV or a Roku TV?

A Roku Branded TV is manufactured by Roku (Roku TV Select and Roku TV Plus), while a Roku TV is manufactured by a Roku Partner (TCL, Sharp, etc.).

The easiest way to determine if you have a Roku Branded TV or a Roku TV is to note where the Roku TV logo is on your TV. 

For Roku-branded TVs, the Roku logo is on the bottom center of the TV.

For more detailed information about how to determine the difference between a Roku branded TV and a Roku TV, visit our Support page here: How to know if you have a Roku TV

If you are experiencing an issue with a Roku-branded TV (Roku TV Select or Roku TV Plus), feel free to contact Roku Support.

If you're encountering an issue with your Roku TV manufactured by a Roku partner, start by contacting the manufacturer. Each TV manufacturer provides direct support for its models. 

For support regarding Roku TVs, please visit our support page: Where can I get support for my Roku TV™?

Refer to the Roku TV User Guide for in-depth instructions on making connections, completing the Guided Setup, using features, and configuring settings.

If you need additional help with your Roku TV, please feel free to contact your Roku TV manufacturer. 

Thanks,
Arjiemar

[MrHarv3y]

I'm having the same problem myself did you ever fix it? The "solution" wasn't really a solution. But from what I've researched you don't need another TV but if it does need professional help then that is a real problem because it's unacceptable.