Thanks for providing the information needed! We'll go ahead and send this over to the Roku team for an investigation. We'll get back to you once we have an update is available I'll be sure to let the Community know.
I'd be happy to take a closer look to see how we can help get you up and running. A few questions here to better understand what you're experiencing: 1. Are you using a Roku TV or a Roku device? What Roku model device are you using? 2. Does the issue only occur on a specific channel or all channels on your Roku device? 3. Are you receiving error messages or codes when accessing the channel?
4. How long has the issue been occurring? Note: Please make sure to restart your Roku device after removing the channel and before adding the channel back to ensure the process is successful.
In addition to the troubleshooting step, we would recommend trying to perform a manual update on your Roku device to see if you are still experiencing the issue you are reporting.
Instructions to manually update your software: 1. Navigate to Settings 2. Select System 3. Select System update 4. Select Check now For more information about how to check for a manual update, visit our Support page here: How do I update the software on my Roku® streaming device? Please keep us posted on what you find out.
I am having the same issue as the others. Details as follows:
Toku TV 6107X, TCL 55UP130
This issue has been persisting for over 6 months. Before, that the Spotify app worked normally for several months. The spotify app is the only app that doesn't work on my Roku TV. I click on the app and nothing happens - no error message, no codes. I have tried all of the troubleshooting steps, including deleting app, restarting TV, installing app, checking for TV updates, etc. Please help!
If you are still experiencing an issue with Spotify, can you please specify the issue you are experiencing? Please provide us with the following information:
-Roku device model
(these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing
With more information, we will be able to assist you further.
Hello there, I am experiencing a similar issue. I have tried the other steps to no avail. My model is 6109x Roku TV. Serial number is: YW00H1620742 (Device ID: 6W900H620742) The software version is 10.5.0 build 4210-22 The timestamp is 2021-12-25TO5:444Z. ID:42-515-864
This issue only seems to be impacting this particular app at the moment.