Discussions

[Rooferbob1]

Yes ma'am I did the same thing just yesterday if anyone comes up with a solution to this please post it

[thechad9]

I am also having the same problem. I have tried restarting my router/modem to factory settings, TV to factory settings and unlinking/relinking my TVs to my roku account. 

[unovana]

About the remote I know! My Roku remote on my phone still works too so... Anyway at the store this morning I had to slide my card instead of using the chip. The cashier said a whole lot chip readers went down across the city at the same time as Roku links did She said it was caused by a lunar stellar disturbance. Hmmm Lol

[Draven92]

I sincerely hope the TCL ceo/Corporation did not phase out Amazon Alexa functionality out of nowhere. That would be criminal and down right maddening. 

[Draven92]

This issue started before I updated my roku tv, which is odd. I updated the tv AFTER alexa stopped working with it. Alexa gives me this error :”it looks like I can’t reach your living room roku right now. Maybe because of a manufacturer issue, we’ve let them know there’s a problem.”

🤷🏻‍♂️ Obviously they broke something.

[Tilinka]

I’m having the same problem. Spent all of yesterday trying to fix it—I guess I’m glad to see it’s not just me. Hope they put out a fix soon

[hickfest50]

I'm having the same problem with my tcl 65".  If anyone gets a response, please post on here so that we can fix it.

[jjwheat]

i noticed a week or so ago that Alexa had gotten "picky" on commands for my Roku tv.  Instead of just saying "change roku to channel 13" (local news) & the screen would read "finding nearest channel", i had to actually say "change roku to channel 13.1" for alexa to do anything.  Then, a few days ago, Alexa would say she was carrying out my command, but nothing would happen on the Roku tv.

i've tried updating alexa app, tv firmware & changing Roku acct password but none helped.  I disabled the roku skill on my phone & pc & now cant get it to renable on either.  Cant reset tv to factory because of Spectrum tv app (they are having a squabble with Roku over $$$ apparently & if i remove their app (say thru a reset), i cant reinstall it until the dispute is over.

Still not sure why a cable co is charging a streaming service when they are already getting paid for their service by me, the customer - but that's a discussion for another time.

Hope this is resolved soon

[Cynthsmthrmn]

Same issues since yesterday on all TVs and Rokus. Followed the same troubleshooting steps and now cannot link accounts. Hope this is corrected quickly. 

[Elijah]

I’ve been having the same problem with my Hisense Roku TV.