Discussions

[pixxiestix]

I was a part of a beta where my tv got set to a beta software version. After the test was over, my tv never got released from this software and I have not been able to update my tv since August. Anyone know how to get this beta version off to update?

[User32768]

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@pixxiestix wrote:

I was a part of a beta where my tv got set to a beta software version. After the test was over, my tv never got released from this software and I have not been able to update my tv since August. Anyone know how to get this beta version off to update?

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Their beta-testing procedure, itself, is still in beta, lol? It's been a month, so you have probably tried this - and everything else that you could think of - but have you tried performing a "factory reset" yet?

[RokuDanny-R · Accepted solution]

@pixxiestix 

Thanks for the post.

If you haven't already, please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About. I'll be able to assist you further from there.

Thanks,
Danny

[Pwsmith88]

 @RokuDanny-R I have the same issue. I have sent 2 PMs the second had the info as requested here.

[RokuDanny-R]

@Pwsmith88 

Thanks for the post.

I have responded to your PM and will continue to assist you from there.

Thanks,
Danny