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pixxiestix
Level 7

How do i get my tv off beta software

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I was a part of a beta where my tv got set to a beta software version. After the test was over, my tv never got released from this software and I have not been able to update my tv since August. Anyone know how to get this beta version off to update?

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RokuDanny-R
Roku Employee
Roku Employee

Re: How do i get my tv off beta software

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@pixxiestix 

Thanks for the post.

If you haven't already, please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator

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User32768
Level 9

Re: How do i get my tv off beta software

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@pixxiestix wrote:

I was a part of a beta where my tv got set to a beta software version. After the test was over, my tv never got released from this software and I have not been able to update my tv since August. Anyone know how to get this beta version off to update?


Their beta-testing procedure, itself, is still in beta, lol? It's been a month, so you have probably tried this - and everything else that you could think of - but have you tried performing a "factory reset" yet?

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RokuDanny-R
Roku Employee
Roku Employee

Re: How do i get my tv off beta software

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@pixxiestix 

Thanks for the post.

If you haven't already, please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Pwsmith88
Level 7

Re: How do i get my tv off beta software

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 @RokuDanny-R I have the same issue. I have sent 2 PMs the second had the info as requested here.

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RokuDanny-R
Roku Employee
Roku Employee

Re: How do i get my tv off beta software

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@Pwsmith88 

Thanks for the post.

I have responded to your PM and will continue to assist you from there.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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