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Introspects
Level 7

How do I remove stored login info from a dead Roku TV?

Hello all. My TCL Roku 32S305 recently died on me. It’s like it’s completely frozen, it won’t turn on, but the indicator light remains on and steady when plugged in. I contacted my warranty to get a replacement. However, a lot of my personal logins (Google, Amazon, Twitch, etc.) are still stored on that TV. What should I do to ensure someone doesn’t get my logins if they manage to restore the TV to a working state after I get rid of it? Thank you.
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3 Replies
jeffrok
Level 11

Re: How do I remove stored login info from a dead Roku TV?

Just deactivate that tv through the Roku website.. I believe that should do the trick.
Yeah, I got some Rokus.
https://youtu.be/d1CSEeqWl10
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Roku Employee
Roku Employee

Re: How do I remove stored login info from a dead Roku TV?

@Introspects

Thanks for contacting us regarding the issue you are experiencing.

As @jeffrok has stated, we would recommend that you remove the TV from your Roku account. Steps in order to do this can be found on our support page here: https://support.roku.com/article/208755958-how-do-i-remove-a-roku-streaming-device-from-my-roku-acco...

If you are concerned with account credentials on the device, we would also recommend removing the Roku TV from your channel provider accounts if applicable. You can do this by contacting the channel provider if you need help removing your device.

Thanks,
Danny
Danny R.
Roku Forum Moderator
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Introspects
Level 7

Re: How do I remove stored login info from a dead Roku TV?

Oh, okay, I went and unlinked my device from the account. That was much easier than I worried it was going to be. Thank you both very much!
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