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Yokercito
Channel Surfer

Re: Horizontal Lines/Bars of Pixels Stuck On Streaming Apps

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The problem is in Hisense and TLC TVs so they are saying that both brands have the same manufacturing issue?

also i did get a replacement TV and still the same issue

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Re: Horizontal Lines/Bars of Pixels Stuck On Streaming Apps

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Looks like whatever the fix was didn’t work or hasn’t been released.  I have the same issue on a new 43” 4 series.  Restarting the app does. not get rid of it. Steaming the same app from Xbox does not have the line.

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FreeportFam
Reel Rookie

Re: Horizontal Lines/Bars of Pixels Stuck On Streaming Apps

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I just purchased a 65” Roku 65S421 and about 2 weeks later had this issue with the line at the top. I returned it and bought another one exactly he same model and it only took 4 days for the line to show up. Same line and only when streaming channels. I checked that the system was running the most current software and it is under the 9.3.0 software. How do I fix this??

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gabico147
Streaming Star

Re: Horizontal Lines/Bars of Pixels Stuck On Streaming Apps

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@Yokercito wrote:

The problem is in Hisense and TLC TVs so they are saying that both brands have the same manufacturing issue?

 

also i did get a replacement TV and still the same issue


This is not an hardware issue so replacing the TV with a new one doesn’t solve the problem.

To temporarily fix it, force the restart from the settings. Keep an eye when a new software is available as 9.4 *should* fix the issue (its distribution is currently rolling out).

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gabico147
Streaming Star

Re: Horizontal Lines/Bars of Pixels Stuck On Streaming Apps

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@FreeportFam wrote:

I just purchased a 65” Roku 65S421 and about 2 weeks later had this issue with the line at the top. I returned it and bought another one exactly he same model and it only took 4 days for the line to show up. Same line and only when streaming channels. I checked that the system was running the most current software and it is under the 9.3.0 software. How do I fix this??


To temporarily fix it, force the restart from the settings. Keep an eye when a new software is available as 9.4 *should* fix the issue (its distribution is currently rolling out).

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FreeportFam
Reel Rookie

Re: Horizontal Lines/Bars of Pixels Stuck On Streaming Apps

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The 9.4 update just popped up and installed. So far so good! Thank you so much! Community help posts restore my faith in humanity. Thank you for taking time out to respond to a problem that’s not yours 😍

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RokuDanny-R
Retired Moderator

Re: Horizontal Lines/Bars of Pixels Stuck On Streaming Apps

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Hi everyone,

Thanks for the posts and information that you have provided.

We appreciate your patience and understanding regarding what you are experiencing. Please be aware that we have identified the issue and expect a fix in a future update.


Thanks,
Danny

Danny R.
Roku Community Moderator
leegato
Streaming Star

Re: Horizontal Lines/Bars of Pixels Stuck On Streaming Apps

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Did only particular devices get 9.3.2 and 9.4.0?  I’m still only on 9.3.0, and it’s listed as being most up to date.

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gabico147
Streaming Star

Re: Horizontal Lines/Bars of Pixels Stuck On Streaming Apps

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@leegato wrote:

Did only particular devices get 9.3.2 and 9.4.0?  I’m still only on 9.3.0, and it’s listed as being most up to date.


Roku releases updates in batches so you just have to wait until your Roku TV is part of the next 9.4.0 batch.

Prisnando
Reel Rookie

Re: Horizontal Lines/Bars of Pixels Stuck On Streaming Apps

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This is still happening to me after 9.3.0 last update.

Did you solve the issue?

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