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Not_you
Newbie

Re: Horizontal Lines/Bars of Pixels Stuck On Streaming Apps

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Thank you I have explained to the Roku support person via email and linked to this thread.

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Not_you
Newbie

Re: Horizontal Lines/Bars of Pixels Stuck On Streaming Apps

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Also what if the patch was a lie to get us to keep our TVs past the return period?

Then we are up the creek without a paddle. 

 

Roku, why! Help your customers. Is the patch cake?

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HybridFreak
Channel Surfer

Re: Horizontal Lines/Bars of Pixels Stuck On Streaming Apps

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I've pretty much given up on them fixing this. I've had the issue since April. If they were going to fix it, they would have by now with how prevalent it is. 

And I still think the roku support is an absolute joke. They either refuse to acknowledge the issue or just keep repeating that restarting the TV fixes the issue. 

Definitely staying the **bleep** away from any roku products in the future. 

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Leafsfansmith
Reel Rookie

Re: Horizontal Lines/Bars of Pixels Stuck On Streaming Apps

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Some of us have been given the new update to test.

 

it’s been 4 days with no issues.

 

i’ll recommend to staff and Danny to push the update as quickly as possible 

gabico147
Streaming Star

Re: Horizontal Lines/Bars of Pixels Stuck On Streaming Apps

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@Leafsfansmith wrote:

Some of us have been given the new update to test.

 

it’s been 4 days with no issues.

 

i’ll recommend to staff and Danny to push the update as quickly as possible 


What I don’t understand is the delay for an issue this serious for so many months. Even given the fact that they already came up with a solution 3 months ago!!

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smgordon1259
Channel Surfer

Re: Horizontal Lines/Bars of Pixels Stuck On Streaming Apps

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they are wrong we have it on our Hisense tvs as well

keshiastapleton
Reel Rookie

Re: Horizontal Lines/Bars of Pixels Stuck On Streaming Apps

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I do to but none are on my TCL tvs and only when I play something Netflix, Disney or YouTube and the line disappears on the home screen. 

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gabico147
Streaming Star

Re: Horizontal Lines/Bars of Pixels Stuck On Streaming Apps

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@keshiastapleton wrote:

I do to but none are on my TCL tvs and only when I play something Netflix, Disney or YouTube and the line disappears on the home screen. 


My best guess is that the problem is related to one specific video format used by these applications. The pixels on top kinda get stuck after the first 2-3 seconds from the start of the video so they form these weird line of “dead” pixels (which are simply stuck).

Indeed the problem fixes itself when switching back to the home or HDMI and comes back again when that particular video codec kicks in again.

The most logical explanation is a video codec issue in the Roku OS.

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anthonykissoon
Reel Rookie

Re: Horizontal Lines/Bars of Pixels Stuck On Streaming Apps

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Hey! Go to the settings and restart the TV from there! I did it and it worked properly from there on! Good luck!


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RokuDanny-R
Retired Moderator

Re: Horizontal Lines/Bars of Pixels Stuck On Streaming Apps

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Hi everyone,

Thanks for the posts.

As stated previously, we appreciate your patience and understanding regarding what you are experiencing. Please be aware that we have identified the issue and expect a fix in a future update.


Thanks,
Danny

Danny R.
Roku Community Moderator
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