Discussions

[gabico147]

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@Leafsfansmith wrote:

Was talking to roku support on Twitter and they appear to have no clue that the issue existed 

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That’s why I suggested all to please open a support ticket and report this issue. It’s pretty easy and fast to do: https://support.roku.com/contactus/contact-details

If a lot of users report the same issue, it will get escalated.

[Allanjr]

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@gabico147 wrote:

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@Leafsfansmith wrote:

Was talking to roku support on Twitter and they appear to have no clue that the issue existed 

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That’s why I suggested all to please open a support ticket and report this issue. It’s pretty easy and fast to do: https://support.roku.com/contactus/contact-details

If a lot of users report the same issue, it will get escalated.

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Doing now. Apologies. I’ve also contacted them on Twitter too

[olls]

I realise this doesn't help anyone else much, presumably I've just got lucky.  After a few weeks of ignoring the glitch and getting increasingly annoyed by it, it seems to have magically gone away and I've not seen it for a few weeks now.  I didn't do anything special like resetting or anything, and it will probably come back now I've written this down!

[Allanjr]

I contacted the support team yesterday on Twitter and they got back to say they are aware of the issue and that a software fix is in the pipeline. I've asked for an estimated timeline for that happening. Also raised it as a support issue through the website too.

[Rumplesmokeskin]

I also contacted support yesterday and gave them the link to this thread that extends 26 pages so that they could see it was a widespread Roku issue spanning multiple tv manufacturers such as Hisense, TCL, etc.

[smgordon1259]

This has been a problem for months now, they know about it, always have. 

[Leafsfansmith]

Even if that's true, still better to notify them on multiple platforms to get results.

[Pfftfelipe]

To everyone posting about this issue.

Roku is aware of the problem and they have a software patch. I was contacted a couple weeks ago with a software test update asking if I wanted to participate. 
I agreed and on 9/7/2020 I received the update (9.3.2) since then I can say the issue has resolved and has not occurred again. 
It’s just a matter of time before it’s made public, so just be patient.

[wentzelitis]

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@Pfftfelipe wrote:

To everyone posting about this issue.

Roku is aware of the problem and they have a software patch. I was contacted a couple weeks ago with a software test update asking if I wanted to participate. 
I agreed and on 9/7/2020 I received the update (9.3.2) since then I can say the issue has resolved and has not occurred again. 
It’s just a matter of time before it’s made public, so just be patient.

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To be fair one week isn't really a fair amount to accurately say it's fixed imo.. even with the non fixes in this thread it can go away for a week at a time. But I hope so for everyone's sake it is.

[blakegt7]

I was reached out to from support on a test they are doing to see if it will fix the issue. Hopefully y'all received the same and this works!