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wentzelitis
Streaming Star

Re: Horizontal Lines/Bars of Pixels Stuck On Streaming Apps

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@MikelB wrote:

If you performed a hard reset, following the previously posted instructions, and it did not improve your situation, maybe verify you did it correctly and/or try again. I did this just the one time over three weeks ago, and the problem has been resolved since. As previously stated, this is a software defect, and not a problem with the actual hardware, so it doesn’t make much sense that some of us would find resolution with this method, and others would not, unless you just didn’t do it correctly.


this is a temporary solution . it will get rid of the line for about a week for most people then return again, requiring another hard reset.  you've either been lucky that you've made it this long and can expect it to happen again.. or you had a separate issue that was actually resolved by this. 

blakegt7
Reel Rookie

Re: Horizontal Lines/Bars of Pixels Stuck On Streaming Apps

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Hi,

I just purchased a new Roku TV and am having this issue as well. Has this been resolved in an update yet? I have the most recent one on my device.

Thanks!

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HybridFreak
Channel Surfer

Re: Horizontal Lines/Bars of Pixels Stuck On Streaming Apps

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Not yet since mine is still having the issue. No ETA on when it'll actually be fixed either. Just have to keep restarting it for now unfortunately. 😕

gabico147
Streaming Star

Re: Horizontal Lines/Bars of Pixels Stuck On Streaming Apps

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Out of curiosity, does it start happening to you when using the YouTube app?

To me YouTube causes it and once it starts, it sticks to any other app until I restart the device via Settings > System > Restart (turning it off and back on alone doesn’t help).

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blakegt7
Reel Rookie

Re: Horizontal Lines/Bars of Pixels Stuck On Streaming Apps

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For me, it most notably happens on YouTube and Netflix. I'll be watching for around 5 minutes and then it will appear. I can exit and come back and it will no longer be there, but only for about another 5 minutes, then it appears again.

I don't have it remain in other apps. Once I exit the video I'm watching, it will be gone.

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Allanjr
Channel Surfer

Re: Horizontal Lines/Bars of Pixels Stuck On Streaming Apps

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For me the reset mentioned earlier clears the problem for a short time, then I end up having to do it again a few days later. It does seem strange that they’ve not more urgently addressed the issue given how many people this seems to be happening to.

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gabico147
Streaming Star

Re: Horizontal Lines/Bars of Pixels Stuck On Streaming Apps

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@Allanjr wrote:

For me the reset mentioned earlier clears the problem for a short time, then I end up having to do it again a few days later. It does seem strange that they’ve not more urgently addressed the issue given how many people this seems to be happening to.


Did you try the restart option in the settings menu rather than a complete reset?

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Allanjr
Channel Surfer

Re: Horizontal Lines/Bars of Pixels Stuck On Streaming Apps

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@gabico147 wrote:

@Allanjr wrote:

For me the reset mentioned earlier clears the problem for a short time, then I end up having to do it again a few days later. It does seem strange that they’ve not more urgently addressed the issue given how many people this seems to be happening to.


Did you try the restart option in the settings menu rather than a complete reset?


It was just the “home button x 5” method I’ve been using. The system restart in the menus didn’t work for me.

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Leafsfansmith
Reel Rookie

Re: Horizontal Lines/Bars of Pixels Stuck On Streaming Apps

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Was talking to roku support on Twitter and they appear to have no clue that the issue existed 

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Allanjr
Channel Surfer

Re: Horizontal Lines/Bars of Pixels Stuck On Streaming Apps

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@Leafsfansmith wrote:

Was talking to roku support on Twitter and they appear to have no clue that the issue existed 


😤

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