Discussions

[Pyramidworker]

We complained about this issue with our 43" Hisense Roku TV and were told to return it for a replacement. We did this today, it took ages and was a load of effort, and now the new TV has the same issue. Why were we advised to exchange the TV by Hisense if there is a software patch on the way? When will the issue be fixed?

[MikelB]

Try a reboot and see if it fixes the issue. It seems to have resolved for me, but who knows for how long?

on your remote, do this:

Home x5

Up x1

REW x2

FFW x2

wait a few minutes for the tv to reboot.

[SuperSabra]

I am seeing this line since my system updated to V9.3. Just a tried the tv reboot via remote trick and issue is now resolved, for now at least. 

[Pyramidworker]

This works but for me the lines will come back. Happened for months with my original TV Joe happening with the replacement. Unless Roku issue a fix soon I'll have to take it back and go for a different platform.

[Lacrosse006]

I have the 9.3 update, but the horizontal line still occurs. Is this the Roku software or tcl?

[wentzelitis]

This is Roku. Other people with the same issue have Hisense or other tvs. Roku has acknowledged the problem in this thread and say they are working on a fix.. but they have been silent since. The issue is not fixed yet. 9.3 still has the issue. 

[Lacrosse006]

So I have some new info on this problem. For me I have my PS4 plugged into hdmi, and whenever I switch it from the hdmi back to streaming the horizontal line starts. It does not stop until I force shut down or factory reset the thing. It’s been three weeks and you had the 9.3 update. Why isn’t this fixed??? I have 2 more weeks left to return it if it’s not done in a week I’m going right back to the store

[Pfftfelipe]

Have you guys rolled out a firmware update to fix this yet? And if not when is it expected?

[Malk]

My tv was doing fine now all at once I have a horizontal bar at top when streaming. Not even had this tv for a week. Is this update to fix it out yet? Or when is it’s eta? This is on a  tcl 50s425 50 inch 4k smart led roku tv. 

[FredFredrickson]

Hisense 58" Roku TV from Walmart. Exact same symptoms.

Please help!