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orneryonecja
Channel Surfer

Re: Horizontal Lines/Bars of Pixels Stuck On Streaming Apps

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I have the same problem but on 2 different TV's - I also get flashing and jumping until I unplug the HDMI cord and replug a couple times 

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sethgordon
Reel Rookie

Re: Horizontal Lines/Bars of Pixels Stuck On Streaming Apps

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Sounds like you have a different problem. Try a new HDMI cord.

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orneryonecja
Channel Surfer

Re: Horizontal Lines/Bars of Pixels Stuck On Streaming Apps

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it's the one that came with the Roku 

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leegato
Streaming Star

Re: Horizontal Lines/Bars of Pixels Stuck On Streaming Apps

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Hi Danny,

My apologies for the delay, it looks like you might have already identified the issue, but just to clarify and answer, since I originated this post.

C113X

Line shows up usually immediately when the content starts.

I can't identify any specific content such as 4K or HDR, just happens on all streaming regardless of version.  I did have Game Mode enabled, but not sure if the issue was present only when Game Mode was on.

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greg707
Binge Watcher

Re: Horizontal Lines/Bars of Pixels Stuck On Streaming Apps

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Glad a fix is already in the works. This happens on my

58" Hisense model 58R6E3

Roku tv C232X

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leegato
Streaming Star

Re: Horizontal Lines/Bars of Pixels Stuck On Streaming Apps

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It looks like our issue has been identified!

I haven't been as active on this thread because, in all honesty, the issue seems to have disappeared for a good while; I haven't really seen the issue arise on streaming apps in roughly a month, and I use them on average 3-5 times a week, for about an hour or two at a time. 

That said, I am wary that the issue could always come back, so I'm glad that, with assistance from Danny, Roku seems to have identified the issue.  I similarly got a response from the Roku Support Team on my ticket via email, indicating separately that their engineers have identified the issue, so that seems to be confirmation on the ticket side that they've found the issue (finally), and is probably related to all of our input on this thread. 

Danny, please let us know when we can expect an update to have this issue resolved, and what update that will be.  Thanks!

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Re: Horizontal Lines/Bars of Pixels Stuck On Streaming Apps

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Having issue with the line also, on my screen. Have the less then a year.. wanted to know if this covered under my what warranty plan?

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mesmith322
Newbie

Re: Horizontal Lines/Bars of Pixels Stuck On Streaming Apps

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I get the horizontal lines too, but only when using zoom and watching TV.  It doesn't happen on Netflix, Hulu, or YouTube.

Roku TV 7120X

TCL model 55R613

Software version 9.3.0 build 4182-30

 

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Chr1sM
Channel Surfer

Re: Horizontal Lines/Bars of Pixels Stuck On Streaming Apps

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Is this update going to be pushed to all Roku TVs? I have a new 70" Hisense, it beautiful when it works or if I watch my streams through Xbox, which is just extra steps. Thanks!

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orneryonecja
Channel Surfer

Re: Horizontal Lines/Bars of Pixels Stuck On Streaming Apps

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you wanted the serial number off the ROKU C53866957036

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