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Noo1
Level 7

Hisense Roku tv can’t access bbc iplayer or itv hub app not there either

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Hi

brought hisense smart Roku tv

can not add the apps for catch up tv not there , the only way I can watch bbc iplayer if the red button appears on tv when programme on but if press on remote nothing

if i go into Freeview play menu it takes me to channel 100 but if try to play itv it just goes back to home screen

i have checked for updates and restarts and even factory reset still nothing

it is annoying brought this tv earliar in year and have to watch catch up on phone 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Hisense Roku tv can’t access bbc iplayer or itv hub app not there either

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@Noo1 

Thanks for the post.

It sounds like you may have created a Roku account that isn't located in your current region. If channels in your region are not available, it may indicate that your device is linked to an account that was created in a different region where that channel may not be offered by the channel provider. You'll want to make sure that you are using an internet connection located in the correct region when creating your account. You can check your IP address' reported location by visiting www.whatismyip.com - If you see an issue, you'll need to contact your ISP to help resolve any issue.

We would recommend creating a new Roku account in your region. For more information about how to create a new account, visit our Support page here: How do I create a Roku® account? Once your new account is set up, try to perform a factory reset on your device and link it to your new account. For more information about how to perform a factory reset, visit our Support page here: How do I factory reset my Roku® streaming device?


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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2 Replies
RokuDanny-R
Roku Employee
Roku Employee

Re: Hisense Roku tv can’t access bbc iplayer or itv hub app not there either

Jump to solution

@Noo1 

Thanks for the post.

It sounds like you may have created a Roku account that isn't located in your current region. If channels in your region are not available, it may indicate that your device is linked to an account that was created in a different region where that channel may not be offered by the channel provider. You'll want to make sure that you are using an internet connection located in the correct region when creating your account. You can check your IP address' reported location by visiting www.whatismyip.com - If you see an issue, you'll need to contact your ISP to help resolve any issue.

We would recommend creating a new Roku account in your region. For more information about how to create a new account, visit our Support page here: How do I create a Roku® account? Once your new account is set up, try to perform a factory reset on your device and link it to your new account. For more information about how to perform a factory reset, visit our Support page here: How do I factory reset my Roku® streaming device?


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Noo1
Level 7

Re: Hisense Roku tv can’t access bbc iplayer or itv hub app not there either

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Hi Thank you Danny

i managed to find them now in menu on guide list 

 now I am have another problem if you could help

live tv shows on Home Screen with the picture and programme but will not show on main big screen it saids off air or no signal

but we have over 150 channels , signal fine and as said shows programme in Home Screen thanks

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