Discussions

[AnthonyN23]

Hello , 

several weeks i have been having an issue where my tv has been shutting off at random times , trying to connect to Wifi , or playing a movie on a usb drive , watching netflix it does not matter what you are doing even with the power saving settings off it will shot down after 5 min or 10 min 0r 30min specs for the tv is as follows - Brand Hisense Model 55r6+  Software Version 14.1 . i have tried the usual unplug 1min , factory reset , tried new outlet , tried to download software from tvupdate.roku.com got an error stating i can not install older software than what my tv is running . 

[RokuJohnB · Accepted solution]

Hi @AnthonyN23,

Greetings from the Roku Community!

If you are still unable to resolve the issue you are seeing, we advise that you contact your TV manufacturer directly to report it and request additional support. Each Roku TV manufacturer provides direct support and warranty services for its products running the Roku OS.

For a list of Roku TV manufacturer's contact information, visit our Community post here: Contacting Support for Your Roku TV

Thanks,
The Roku Community Team