Discussions

[ChavousFam6]

@RokuDanny-R @Thank you for your reply. I removed the apps (Disney+) didn’t even give the option of deleting, reset the TV, added the apps back, and they STILL won’t launch. Please see the requested info below:

Roku Device model: C201X

Hi sense Model: 58R6+

Serial # X001005V5JPJ

Device ID: S02589CV5JPJ

Software Vsrsion: 9.4.0 build 4210-94

Issue ID: PJ-159-905

when I try to launch Hulu, Disney+, and the Roku Channel, the Home Screen for each channel comes up, then it pops right back to the MAIN Home Screen for the TV

Disney+: version 1.12 Build 202103220

Hulu: Version 6.40 Build 4

Roku: Version 4.2 Build 3

To recreate the issue, simply try to launch the channels

[RokuDanny-R]

@ChavousFam6

Thanks for the information.

I have passed along the information that you have provided to the appropriate Roku team to investigate further. Once an update is available, I'll be sure to notify the Community.

Thanks,
Danny

[Cowgirlashes]

How do you add a channel back after deleting it?

[johnnyarmada]

I can see all the streaming services (Netflix, YouTube, etc). I can even go to YouTube and y'all of the thumbnails. When I click to play a video I have audio only. If I fast forward I can see the current frame and frame preview but when it come.to playing the video the screen goes blank.

Nintendo Switch and Xbox are just completely blacked out, no audio.