Discussions

[krish_101]

I'm unable to play anything on Roku channel form my roku tv(upon selecting play option it stays there and does not do anything.)when I select roku channel/or any of its contents but I can play on my laptop using rokuchannel site....

Here is my error message number

Issue report tracker
Model: C235X - Roku TV Serial number: X00100VKH2FF (SO1RWO7KH2FF) Software version: 10 0 0 • build 4197-94 Timestamp: 2021-06-06T16:27:31Z
Please use issue ID FF-225-627 to report the current
issue

[RokuKariza-D]

Hey @krish_101

Thanks for reaching out here in the Community.

Can you please provide us the following information:

-Does this issue only occur on The Roku Channel? If so, what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
-Steps to reproduce the issue you are seeing

With more information, we will be able to assist you further.

All the best,
Kariza

[krish_101]

thank you so much for getting back to me.

Its the ROKU channel 

version 4.2 and build 3

I have reset my modem - TV(erase) and also change DNS bu non of that worked....

all other things are working fine and Roku channel I can access on my Mac -safari without any issue... but not on my TV....

[RokuKariza-D · Accepted solution]

Thanks for the information, @krish_101

In some cases, removing the channel and then re-installing it may help. To ensure the process is successful, follow the steps below making sure you restart your Roku device before adding the channel again.

1. Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
2. Restart your Roku device: If it is inconvenient to reach the power cord to unplug your Roku device, you can restart the device from the settings menu. Go to Settings > System > Power > System restart > Restart.
3. Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.

Let us know how it goes!

All the best,
Kariza