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gg23
Level 7

Hisense Roku TV not working

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I purchased a Hisense Roku Tv and ever since I purchased it it has glitched non-stop. Take forever to load apps, then when I go to put the volume up the app will completely close or my tv will just shut off and come back on after a minute. I literally have to wait about 30seconds to do anything before clicking something else because it will glitch again and shut off turn back on 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Hisense Roku TV not working

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@gg23

Thanks for the post.

As @renojim mentioned, we would recommend contact Hisense support to inquire further. Each Roku TV manufacturer provides direct support for their products running the Roku OS. 

You can reach them here: https://www.hisense-usa.com/support/ or at 1-888-935-8880.


Thanks,
Danny

Danny R.
Roku Forum Moderator

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renojim
Community Streaming Expert

Re: Hisense Roku TV not working

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You should contact Hisense.  They made the TV.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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I am not a Roku employee.
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RokuDanny-R
Roku Employee
Roku Employee

Re: Hisense Roku TV not working

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@gg23

Thanks for the post.

As @renojim mentioned, we would recommend contact Hisense support to inquire further. Each Roku TV manufacturer provides direct support for their products running the Roku OS. 

You can reach them here: https://www.hisense-usa.com/support/ or at 1-888-935-8880.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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gg23
Level 7

Re: Hisense Roku TV not working

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That’s exactly what I said, but Hisense said they can’t do nothing because it’s Rokus program that’s messing up not the tv. 

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gg23
Level 7

Re: Hisense Roku TV not working

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I have been arguing with them for the past months that it’s the TV and they don’t want to accept it. I’ve reset the tv every way you can think off, had my internet checked out and they still say it’s not the TV now it’s the Roku programming that’s messed up. Only Roku can help me with the problem not them. 

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