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ripineros
Level 7
‎01-31-2020 09:34 PM

Hisense Roku TV losses connection after being turned off

I have a Hisense R6009 Roku TV.

Every single day when I turn it on (after being off for several hours) it shows up as "Disconnected" from the Wifi network. To solve it, I have to go to "check connection" in the settings. After doing the connection check it shows up as connected.

I have to do this every single time when I turn the TV on so it is not a random occurrence. No other device in my house is having similar issues.

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4 REPLIES 4\
Tivoburkee
Community Streaming Expert
‎02-01-2020 10:20 AM

Re: Hisense Roku TV losses connection after being turned off

Have you tried waiting it out for the tv to connect on its own? Or no patience for that?

Edmund
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ripineros
Level 7
‎02-01-2020 10:36 AM

Re: Hisense Roku TV losses connection after being turned off

Yeah, I have tried that. I have waited for up to 5 minutes and still it does not connect.

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ferm
Level 7
‎06-23-2020 07:59 AM

Re: Hisense Roku TV losses connection after being turned off

I have the same problem, have you fix it?

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RokuDanny-R
Roku Employee
Roku Employee
‎06-23-2020 01:05 PM

Re: Hisense Roku TV losses connection after being turned off

@ferm 

Thanks for the post

Have you tried contacting Hisense support yet to inquire further? I'd suggest starting there to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support for their products running the Roku OS. 

You can reach them here: https://www.hisense-usa.com/support/ or at 1-888-935-8880.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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