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Mike9508
Level 7

Hisense Roku TV issue C215X

Hisense Roku tv / c215x

Software version 10.0.0•build4209-94

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3 REPLIES 3\
RokuDanny-R
Roku Employee
Roku Employee

Re: Hisense Roku TV issue C215X

@Mike9508

Thanks for the post.

Can you please provide more information about the issue you are experiencing?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Mike9508
Level 7

Re: Hisense Roku TV issue C215X

Hulu has hdcp error  Netflix has sound but no picture. Netflix was working Hulu never has. And this is when I am try to cast from phone to tv. 

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RokuKariza-D
Roku Employee
Roku Employee

Re: Hisense Roku TV issue C215X

@Mike9508

Thanks for the reply.

In some cases, removing the channel and then re-installing it may help. To ensure the process is successful, follow the steps below making sure you restart your Roku device before adding the channel again.

  1. Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
  2. Restart your Roku device: Restart the device from the settings menu. Go to Settings > System > Power > System restart > Restart.
  3. Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.

Let us know if this works for you!

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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