Discussions

[Mike9508]

Hisense Roku tv / c215x

Software version 10.0.0•build4209-94

[RokuDanny-R]

@Mike9508

Thanks for the post.

Can you please provide more information about the issue you are experiencing?

With more information we will be able to assist you further.

Thanks,
Danny

[Mike9508]

Hulu has hdcp error  Netflix has sound but no picture. Netflix was working Hulu never has. And this is when I am try to cast from phone to tv. 

[RokuKariza-D]

@Mike9508

Thanks for the reply.

In some cases, removing the channel and then re-installing it may help. To ensure the process is successful, follow the steps below making sure you restart your Roku device before adding the channel again.

1. Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
2. Restart your Roku device: Restart the device from the settings menu. Go to Settings > System > Power > System restart > Restart.
3. Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.

Let us know if this works for you!

All the best,
Kariza