Wi-Fi & connectivity

[logurtt]

@RokuTakashi , 

I’ve dealt with this tv having this problem for months, rebooting/restarting it doesn’t work. I’ve done just about anything and everything i could think of and did a lot of research on the issue i’m having. Nothing i’ve tried has helped or anything i’ve been told, i just want my tv to work. 

[RokuTakashi]

Thanks for keeping us posted, @logurtt 

May we know if you've tried connecting to an alternative network, such as a mobile hotspot, to see if you're able to connect and maintain a connection as well as launch apps? If not, we recommend trying this step to see how it works.

Keep us posted on how it goes.

Best wishes,
Kash

[willis22]

YNOOWSO53123

[willis22]

Did you find a solution? This is making me crazy. 

[TM_I]

I did actually.  I tried several things, but I think the issue for me was not having a strong enough connection.  I do think it's the TV, other tvs and devices don't have the same problem when it comes distance from the router. 

I switched my ISP, and I bought a wifi extender (WAP).  I haven't had any connectivity issues since. 

[Normdeb72]

No, not yet. 😞

[Normdeb72]

I think it's the tv. Every other tv is fine. Internet speed is good. 

[Sawyer57]

Mine still not connecting to internet!! Please fix

[countrylizzard]

Mine does the same thing. My old roku tv didnt ever disconnect from wifi but somehow this new tv does. Its odd. Now I get the one in the living room disconnects from the wifi all the time so we're used it. But that tv is from 2020 and isnt hooked to cable its hooked to atena. BUT my new tv in the family room takes forever to recognize its hooked to the xfinity box and sometimes I have to reconnect it to wifi because just like you mentioned the roku tv somehow disconnects from wifi im not sure how. Its weird. I dont think it has anything to do with my wifi through comcast or anything

[RokuJechealR]

Hi @Normdeb72, @Sawyer57,

Thanks for posting to the Roku Community!

We apologize for any inconvenience this may have caused. We are interested in learning more about the problem you are experiencing. Are you encountering any error messages or error codes? In addition, can you please specify the exact steps you are taking to reproduce this issue so we can investigate further?

With more detailed information, we will be able to assist you best.

All the best,
Chel