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Level 7

Hisense 65 inch smart tv

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When I turn on my tv it glitches and then I hit the home button on my remote and it pops up. In use the remote to turn on Hulu but then it powers off automatically. When I use my app on phone it works. Help me get my remote working. It worked fine today 

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Roku Employee
Roku Employee

Re: Hisense 65 inch smart tv

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@Confusedtv 

Thanks for the post.

Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

If you need a replacement remote for a Roku TV, you would need to contact your TV manufacturer. You can contact Hisense here: https://www.hisense-usa.com/support/ or at 1-888-935-8880.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Highlighted
Roku Employee
Roku Employee

Re: Hisense 65 inch smart tv

Jump to solution

@Confusedtv 

Thanks for the post.

Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

If you need a replacement remote for a Roku TV, you would need to contact your TV manufacturer. You can contact Hisense here: https://www.hisense-usa.com/support/ or at 1-888-935-8880.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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