My new Hisense Roku TV seems to be broken due to an auto update. It’s stuck in a constant reboot cycle where I can faintly see the logo, then it fades out and the red light under the tv flashes off then Back on. This started happening while we were watching a movie on Netflix, which generally runs poorly and is very slow to respond on the TV.
Model number: 55R609565
I’ve tried everything I could think of including holding the reset button for 2 minutes, power cycling. leaving unplugged for a couple days. Nothing helped. Hisense support (via Twitter) suggested I use the Roku software update site to download an update file manually, however that provided absolutely useless because this site requires your *ROKU* model number and not your HISENSE model number, and the only way to get the ROKU model number is to navigate through the TV menu and find it in the Roku settings.
This experience has been so upsetting and the runaround from Hisense has been maddening. The fact that Hisense and Roku don’t seem to actually be working together to support this Roku TV (see above) is really disappointing.
I’ll never buy another integrated “smart” TV, and after this experience will be extremely unlikely to ever buy another ROKU device again.