Discussions

[AmandaElizabeth]

I brought my tv and it came with the new Disney+ button  Well my kids lost it.  I’m in need a new one. Can anyone show me in the right direction

[Tivoburkee]

If you want another IR Roku tv remote you'll have to go to the manufacturer of the tv. Roku sells a Voice remote that will pair to your roku tv, it could come with disney+ key its not guaranteed to have it, but most remotes sold recently do. Its the Roku tv Voice remote:

https://www.roku.com/products/accessories/roku-tv

[RokuDanny-R · Accepted solution]

@AmandaElizabeth 

Thanks for the inquiry.

As @Tivoburkee mentioned, please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

If you need a replacement remote for a Roku TV, you would need to contact your TV manufacturer. You can contact Hisense here: https://www.hisense-usa.com/support/ or at 1-888-935-8880.

You can also purchase a remote that is compatible with your Roku TV here: https://www.roku.com/products/accessories/roku-tv

Thanks,
Danny