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Julie13
Level 7

Hi sense Roku tv suddenly doesn’t recognize direct

Tv suddenly says no signal with directv, box works on all other TVs, just not my hisense roku tv.

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2 REPLIES 2\
Julie13
Level 7

Re: Hi sense Roku tv suddenly doesn’t recognize direct

Just did factory reset, have tried all hdmi ports.  Our directv box works on all our other TVs, this one is the only one with a problem.

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RokuKariza-D
Roku Employee
Roku Employee

Re: Hi sense Roku tv suddenly doesn’t recognize direct

Hi @Julie13

Thanks for posting here in the Community!

Have you tried contacting Hisense support to inquire further? I'd suggest starting there to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS.

You can contact them here: https://www.hisense-usa.com/support/ or at 1-888-935-8880.

All the best,
Kariza

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