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Help with Reboot/Shutdown Loop

So, I google this and, lo and behold, this is a problem with Roku that is a year+ old.

The tv (TCL) has Roku built into it. Suddenly, within the past 2 days, the tv just freezes, shuts off, and reboots. Constantly.

I've done everything suggested except a factory reset (many comments state it doesn't work anyway). I've unplugged. I've updated system. I cleared the cache that supposedly isn't present (which actually worked... for ONE DAY).

Anyone actually had this and fixed it?

Because if I have to buy a new tv, it won't be a TCL and it won't have Roku on it.

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Re: Help with Reboot/Shutdown Loop

I have a Hitachi Roku TV and mine has been doing the exact thing for 3 days. I’ve contacted Hitachi and they are adamant that this problem is a Roku problem and I should reach out to find support. This TV is a little over a year and nothing is seeming to work. PLEASE HELP!

Roku Guru

Re: Help with Reboot/Shutdown Loop

Hello @Grajon2035 @jinha 

Thanks for reaching out!

Please provide us with the following information for further investigation:

  1. Roku device model, Serial number, Device ID, Software OS/version (these can all be found in Settings > System > About)
  2. Does this issue occur on a specific channel? If so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
  3. Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
  4. Steps to reproduce the issue you are seeing

With more information, we will be able to assist you further.

All the best,

Kariza D.
Roku Forum Moderator
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