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APRIL82
Level 7

Help lost remote for Roku TV

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I lost my remote and downloaded an app for one. Now my tv isn't connected to the same WiFi. I can add device manually IF I have IP Address. It's a roku tv tcl s325

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RokuTannerD
Level 19

Re: Help lost remote

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@APRIL82  Thanks for the note. You will need a physical remote in order to connect your TV to a new wireless network. You will not be able to connect using the mobile app until the TV is connected to the same wireless network as your mobile phone. 

If you need a replacement remote, you can pick one up in our accessories store here: https://www.roku.com/products/accessories/roku-tv or you can contact your Roku TV manufacturer for other replacement remote options. 

 

Thanks,

Tanner

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RokuTannerD
Level 19

Re: Help lost remote

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@APRIL82  Thanks for the note. You will need a physical remote in order to connect your TV to a new wireless network. You will not be able to connect using the mobile app until the TV is connected to the same wireless network as your mobile phone. 

If you need a replacement remote, you can pick one up in our accessories store here: https://www.roku.com/products/accessories/roku-tv or you can contact your Roku TV manufacturer for other replacement remote options. 

 

Thanks,

Tanner

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Mjassen
Level 8

Re: Help lost remote for Roku TV

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Get the Roku app it's a remote also
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