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Level 7

Help! Lost remote for Roku TV

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Help!  We have a Roku hisense 55R6209 tv and one of my kids lost the remote. I know you can use an app on a mobile device but we need a remote. I can’t seem to find one that fits our model. I have seen one for a 55R6109 but I don’t want to order it if it won’t work. Help!  What remote should I get?  

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Roku Employee
Roku Employee

Re: Help! Lost remote for Roku TV

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@HicksMegan 

Thanks for the post.

Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

If you need a replacement remote for a Roku TV, you would need to contact your TV manufacturer.

You can contact Hisense here: https://www.hisense-usa.com/support/ or at 1-888-935-8880.

You can also purchase a remote that is compatible with your Roku TV here: https://www.roku.com/products/accessories/roku-tv


Thanks,
Danny

Danny R.
Roku Forum Moderator

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Level 19

Re: Help! Lost remote

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Roku tv's use two very old tv code sets, code sets that been around for 20 years. My Hisense tv responds to both known Roku tv codes used, where my TCL won't respond to the Hisense remote the Hisense will respond to TCL remote.  So its good chance any Roku tv remote out there will work on your model of Hisense, and especially another Hisense Roku tv remote. 

 

You could go to walmart, get the Voice remote for $19.88, its WIFI remote that works with ALL models of Roku tv's. It won't work out of the box, it has to be paired. In the same aisle is the One-For-All Streamer remote for about $25, it can be programmed for all roku tv's, you can get that open box on ebay for about $10. Here's a picture next to roku tv remote:

P1010420 (800x600).jpg

 

Edmund
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Roku Employee
Roku Employee

Re: Help! Lost remote for Roku TV

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@HicksMegan 

Thanks for the post.

Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

If you need a replacement remote for a Roku TV, you would need to contact your TV manufacturer.

You can contact Hisense here: https://www.hisense-usa.com/support/ or at 1-888-935-8880.

You can also purchase a remote that is compatible with your Roku TV here: https://www.roku.com/products/accessories/roku-tv


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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