Kiveysc
Reel Rookie

Has anyone actually got an RMA for Roku Streambar?

I've got a streambar that only produces low muffled sound. It worked great for 7 months. I've opened a case several times, but I have not been issued an RMA. Is there a trick? Is there an actual warranty.? I love my other Roku products, but this has definitely changed my opinion. 

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4 REPLIES 4
DBDukes
Community Streaming Expert

Re: Has anyone actually got an RMA?

@Kiveysc 

It's been a few years, but I did have to return a Roku Ultra. It was a week total from the time I submitted the return request until I got my replacement. RMA was received quickly and I was able to ship it out same day. Most of the waiting was shipping each way, not a delay by Roku.

If you've been waiting for RMA, contact @RokuDanny-R 

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

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RokuAustin
Community Manager
Community Manager

Re: Has anyone actually got an RMA?

Hi @Kiveysc,

Can you let us know your Device ID, software version, and build? Do you know when this change started? Can you let us know your setup (make/model of TV and any other AVR in the chain). 

We're really interested to know these details as we may be able to help you solve it without replacing the device. Thanks!

Happy Streaming!

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dconnors
Newbie

Re: Has anyone actually got an RMA for Roku Streambar?

I have purchased so many Roku devices over the years. I submitted an RMA for the Roku Streambar over 2 months ago. I haven't heard a peep. This is absolutely ridiculous. I'm curious to the legal action over Roku not honoring their warranty

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RokuERey
Community Moderator
Community Moderator

Re: Has anyone actually got an RMA for Roku Streambar?

Hi @dconnors 

Welcome to the Roku Community!

We regret hearing about this, and we have validated your account and already passed along your information to our Support team. They will reach out to you to assist you further.

Thanks,

Rey

ERey.
Roku Community Moderator
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