Discussions

More than a smart TV—a better TV. Learn more about using your Roku TV, locate help resources, and share your experience.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
ChromeisBetter
Level 10

HULU program not playing after a commercial on Roku TV

Google the problem and saw that this was an issue with the boxes, was going to post on that community thread but it solved/locked. Appears it rung it's head to the TVs. Get a buffering sign when trying to load commercials then it errors out. Multiple attempts finally gets the video to work. This is unacceptable to my girl so I either have to pirate the material that I legal paid for, or watch downstairs where I moved my PS4 which is also unacceptable, while I await holiday deals on the PS5. Will take a photo when I get it next.

0 Kudos
1 Reply
RokuDanny-R
Roku Employee
Roku Employee

Re: HULU program not playing after a commercial on Roku TV

@ChromeisBetter 

Thanks for the post.

Can you please provide us with the following information:
-Roku TV brand and model
-serial number
-device ID
-software OS/version
(these can all be found in Settings > System > About)
-what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)

Once we have this information we will be able to pass it along to the appropriate team and investigate further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos