This is our first TCL Roku TV we have purchased and we are having difficulties trying to set up the Live TV option.
We have a HDMI Cable Box from Cox Cable (the mini box) which typically connects to our tv and we are able to access to our cable channels. We have our cable box connected to HDMI 1, when we select HDMI 1 on the menu it shows a previous channel we had the box on. However, we are unable to change the channel. When we go to the Live TV option, we try to set up the connect from our cable box on HDMI 1 so we have access to our channels. However, every time we try (whether with or without channels 3 + 4) it claims no channels are found.
How do we access our other channels with our Roku remote if the Live TV option is not connecting to our HDMI cable box or how do we make it connect to our HDMI cable box? I tried to troubleshoot as much as I can but I am struggling here and not finding any clear answers online - whether from Roku itself or the TCL website.
Any and all help is appreciated... I apologize if this is already an answered question, but with searching I could not find anything. Thank you...
Have you tried using another HDMI port on your Roku TV? Have you made sure the batteries in the cable remote are good? If you plug another device in the same port that you are using, do you see the same issue occur?
With more detailed information, we will be able to assist you further.