Discussions

[Gerald601]

This app shows up and works on all my Roku devices but does NOT show up on my Roku TV. I cannot find any way to access this channel.

[RokuKariza-D]

Hi @Gerald601

Thanks for the post.

Could you reply here with the serial number of your Roku TV? It can be found in Settings > System > About. With that information, I'll be able to assist you further.

All the best,
Kariza

[Gerald601]

X00300UNU5WU
Thank you

[RokuKariza-D]

@Gerald601

Thanks for the reply.

When you said the channel does not show up on your Roku TV, does it mean it is not included in your channel lineup? If so, try adding the channel from our website by clicking here. Once done, run a software update for the channel to show up on your home screen. To do this, go to Settings > System > System update > Check now.

Keep us posted!

All the best,
Kariza

[Gerald601]

On my Roku devices, the channel icon showed up beside the Roku icon and worked just fine. The G.C Signature Series icon does not appear on my Roku channel lineup as it does on my Roku devices. When I try to add it, it wants me to sign up again for a free trial with no option for already having signed up.

[Gerald601]

Never mind. I canceled the subscription.

[RokuDanny-R]

@Gerald601

Thanks for the post.

Can you please clarify the issue you are experiencing? What are the steps to reproduce the issue? Can you provide screenshots of what you are seeing so we can better understand the issue?

With more detailed information, we will be able to assist you further.

Thanks,
Danny

[Gerald601]

Thanks for offering to help, but I gave up and went to a Wondrium subscription.