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miyeritari
Level 7

Game mode stuttering on with OS 10.5.0 build 4167 - 93

My TCL 43S425 is flickering in an unplayable manner. Turning game mode on and off on either of my inputs (Switch or PS5) does nothing and does not fix the issue.

A factory reset only worked until I booted up my PS5. Changing the game mode on the PS5 Option has not stopped the flickering, which is nauseating to troubleshoot through. 

My TCL 43S425 does not have an "advanced display settings."

ROKU TV C107X

Model 43S425

Build 10.5.0 build 4167 - 93

The TV is unplayable right now. Plz fix. I would like to play video games.

Serial Number X00000P75L65

Device ID S038T9D75L65

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3 REPLIES 3\
RokuDanny-R
Roku Employee
Roku Employee

Re: Game mode stuttering on with OS 10.5.0 build 4167 - 93

@miyeritari

Thanks for the post.

I have passed along your concerns and the information you have provided to the appropriate Roku team for further investigation.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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miyeritari
Level 7

Re: Game mode stuttering on with OS 10.5.0 build 4167 - 93

Hi @RokuDanny-R ,

Just attaching a video of my stuttering video: https://www.youtube.com/watch?v=d9sXzHDe-H8

As you can see, this is essentially unusable and my game mode is off. Was wondering if you had any other troubleshooting steps or an ETA on a fix, or if my solution really is to go buy another TV after only having this one for 18 months. Would happily accept a replacement or refund as well.

Thanks,
Hannah

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RokuDanny-R
Roku Employee
Roku Employee

Re: Game mode stuttering on with OS 10.5.0 build 4167 - 93

@miyeritari 

Thanks for the additional information.

I have passed along the information to the appropriate Roku team to investigate further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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