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RokuDanny-R
Retired Moderator

Re: Game mode stuttering on with 10.0 update

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Hi everyone,

Thanks for the posts and providing us with the information that I have requested. 

I have passed along the information to the appropriate Roku team to investigate further. Once an update is available, I'll be sure to notify the Community.


Thanks,
Danny

Danny R.
Roku Community Moderator
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ancient_yogurt
Reel Rookie

Re: Game mode stuttering on with 10.0 update

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I received the 10.0.0 4195 update today and that seems to have fixed the issue. I have played both the Nintendo and PlayStation on two different hdmi inputs with game mode on and am not experiencing any input lag or stuttering. I’ll make sure to post again if there are any changes but so far, it seems to be fixed. 

Apexman26
Newbie

Re: Game mode stuttering on with 10.0 update

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Yes it’s working on Xbox series x now !

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Schubacka
Reel Rookie

Re: Game mode stuttering on with 10.0 update

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My tv is still stuttering with the 10.0.0 update 

Brand and model- TCl 32S325

Serial number- Yk00S2035521

Device Id- N6H03S035521

software version- 10.0.0 build 4195-48

Tracker/issue ID - 21-196-951

Daiguuren
Reel Rookie

Re: Game mode stuttering on with 10.0 update

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There was a new update today 

 

Software Version 10.0.0

 

Build 4197-93

 

It did not fix the game mode stuttering on the TCL Model 43S425

 

@RokuDanny-R 

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Deegan_J
Reel Rookie

Re: Game mode stuttering on with 10.0 update

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Hello, I've also had this issue. However, I have found a way to fix the issue. What you need to do, is turn on your ps5, then go into whichever hdmi it is in. One you are in that channel, click the * button on your ps5. Then, scroll down to picture settings. After that, scroll down to gamemode and select off. Hope this helps! It did for me 100%!!!

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Deegan_J
Reel Rookie

Re: Game mode stuttering on with 10.0 update

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I meant press * button on ur roku remote

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MGRDesperado
Channel Surfer

Re: Game mode stuttering on with 10.0 update

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Any updates on the issue? 

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8Bit
Reel Rookie

Re: Game mode stuttering on with 10.0 update

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Today after a firmware update it seems like the bug is fixed for my model of TV, please see my post history where I posted a gif of the issue which is now resolved. It even popped up a notification about turning game mode on when I swapped to a Nintendo Switch. I wanted to report back in to follow up on it but that thread is now closed.

Here's my TV model and software build so the people working on this bug can know it's fixed for this particular screen.

Roku TV C147X
TCL model 55S20
Software Version: 10.0.0 build 4197-93

Thanks

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Sonny_86
Newbie

Re: Game mode stuttering on with 10.0 update

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Hi,

I got screen tear whenever I played a 2d game on game mode, I never had that issue before last update and it's quite annoying to be frank. If I switch game mode to off, no more tear but I experience latency.

-Roku TV brand and model: 50S425-CA
-serial number: YN00W2598262
-device ID: J3999W598262
-software OS/version: 10.0.0 Build 4195-30

ID 62-218-854

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