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PGJ
Level 7

Re: Game mode stuttering on with 10.0 update

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Yes. It's really obnoxious and giving me a headache.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Game mode stuttering on with 10.0 update

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Hi everyone,

Thanks for the posts and providing us with your information.

Were you experiencing this issue prior to the recent OS 10.0 update?

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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slefto
Level 8

Re: Game mode stuttering on with 10.0 update

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I was not experiencing this issue prior to the update. Is there a way to roll back to older firmware? This has been extremely frustrating. @RokuDanny-R 

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eluc922
Level 8

Re: Game mode stuttering on with 10.0 update

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I did have this issue before, but I don’t remember when it started happening. However, prior to this update, I could fix the issue by going to the home menu then switching back to the input I was using. Now, that fix doesn’t work and I’ve just turned game mode off entirely

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MGRDesperado
Level 8

Re: Game mode stuttering on with 10.0 update

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Yeah I've been experiencing this issue way before update 10.0 

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slefto
Level 8

Re: Game mode stuttering on with 10.0 update

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Reached out to TCL about this as they are the manufacturer of my model. Take it with a grain of salt but it seems like they are doing something.

Image from iOS.png

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RokuDanny-R
Roku Employee
Roku Employee

Re: Game mode stuttering on with 10.0 update

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Hi everyone,

Thanks for the follow up.

I will pass along the information to the appropriate Roku team for them to investigate further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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RokuDanny-R
Roku Employee
Roku Employee

Re: Game mode stuttering on with 10.0 update

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@ESchroeder @slefto 

Thanks for the posts.

can you please provide us the following information:
-Roku TV brand and model
-serial number
-device ID
-software OS/version
(these can all be found in Settings > System > About)

Once I have this information, I'll be able to pass it along for further investigation.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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slefto
Level 8

Re: Game mode stuttering on with 10.0 update

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RokuDanny-R
Roku Employee
Roku Employee

Re: Game mode stuttering on with 10.0 update

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@slefto

Thanks for providing us with your information.

I have passed it along for further investigation.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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